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Messaging & Communities Shared inbox

Make room for the conversation after the post.

Keep supported customer messages close to your content and campaigns, so a useful conversation does not disappear between tools.

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Make it part of your day

When a customer asks about something you shared, open the supported conversation in Moosen and keep the reply connected to your day-to-day marketing work.

A practical path forward

How Moosen fits Shared inbox.

01

Connect with the right permissions

Messaging needs permission from each supported account, separately from publishing access.

02

Read the conversation

Use the inbox to see available conversations and their message history.

03

Reply where supported

Send replies and supported attachments. Available actions depend on the network and its messaging rules.

What you need to get started

Direct-message support includes Instagram, Facebook Messenger, Telegram, X, Bluesky, and Reddit, subject to connection permissions and platform rules. Not every publishing destination supports messages or the same reply actions.

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A few useful answers.

Does the inbox cover all 13 publishing channels?

No. Publishing and messaging have different platform support. The inbox shows the conversations and actions available for your connected accounts.

A little less on your plate

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